Service Level Agreement (SLA)

Effective Date: April 4, 2026

This SLA applies to Enterprise plans or customers with a written order form referencing this SLA. If your plan does not include an SLA, this page is informational.

1. Availability Target

We target 99.9% monthly availability for core application access, excluding scheduled maintenance and events outside our reasonable control (including third-party outages and Google API downtime).

2. Support Response Targets

• P1 (Critical): 4 business hours
• P2 (High): 1 business day
• P3 (Normal): 2 business days

3. Service Credits

Where included in your order form, credits may be provided for sustained unavailability beyond the target. Credits are your exclusive remedy under this SLA and are subject to written request within 30 days.

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